Privacy Policy

At DerbyResorts, we are dedicated to maintaining your privacy and ensuring responsible handling of personal data. This Privacy Policy details how we gather, use, and protect personal information in line with the UK GDPR and other relevant data protection regulations.

1. Information We Collect

We collect personal data you provide directly while using our services. This includes:

  • Your name
  • Email address
  • Phone number
  • Payment details
  • Accommodation preferences and booking details
  • Feedback and reviews

We also gather information on your site interactions through cookies and tracking, such as IP address, browser, and visited pages, enhancing your site experience.

2. How We Use Your Information

The information we collect serves several purposes, including:

  • Providing and managing your stay and experiences
  • Processing payments and booking management
  • Sending offers, reminders, and updates (with your consent)
  • Enhancing services based on your feedback
  • Fulfilling legal duties, including fraud prevention

We only use personal data for service-related purposes unless consent is given, or legally required.

3. Data Sharing and Security

We ensure data security by using appropriate measures to protect against unauthorized access and misuse. Our secure storage limits access to authorized personnel.

We don't sell or lease personal data. We might share it with trusted service providers assisting our operations, bound by relevant data protection laws.

4. Your Rights

Under the UK GDPR, you possess the following rights concerning your personal data:

  • Access: Request access to personal data held.
  • Correction: Request corrections to inaccurate data.
  • Deletion: Request deletion, subject to exceptions.
  • Restriction: Request processing restrictions.
  • Objection: Object to processing like direct marketing.
  • Data Portability: Request data transfer to another provider.

To exercise these rights, contact us using the details below.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance experience and monitor site use, helping us improve. Control use in browser settings. More details in our Cookie Policy.

6. Retention of Data

We retain personal data as necessary for policy purposes or by law. Once unnecessary, we delete or anonymize it securely.

7. Changes to This Privacy Policy

We may update our Privacy Policy occasionally. Changes will be posted with an updated date. Reviewing regularly helps you understand our data protection methods.

8. Contact Us

For inquiries about our Privacy Policy or data rights exercise, contact us at:

DerbyResorts
1 Racecourse Road
London EC1N 2ST, UK
Email: [email protected]

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