Welcome to DerbyResorts! These Terms and Conditions govern your use of our services, website, and any bookings made with us. By using our website or booking a stay, you agree to comply with and be bound by these terms.

1. Services

DerbyResorts offers premium accommodation and hospitality services, combining exciting race events with unparalleled comfort. We may modify or add services with prior notice, ensuring our guests are informed.

2. Bookings

Bookings can be made via our website, phone, or in person. Accurate and complete information is required when booking. Arriving on time ensures full enjoyment of scheduled activities.

3. Pricing and Payment

Service prices are listed on our website and property. We may adjust prices at any time. Payment is required upon service completion, and all payments are non-refundable unless specified.

4. Cancellations and No-Shows

Cancellations or rescheduling require 24-hour notice to avoid fees. No-shows may incur charges equal to the service value.

5. Conduct and Behavior

A welcoming environment is maintained for all guests and staff. Respectful behavior is required, and disruptive actions may lead to immediate service termination.

6. Health and Safety

We prioritize health/safety. Inform us of any ailments before service. Rescheduling is encouraged if unwell to prevent illness spread.

7. Liability

While we ensure high service standards, DerbyResorts is not liable for personal property damage, injuries, or service dissatisfaction. Report issues immediately for resolution.

8. Privacy Policy

Your privacy is valued. Personal information collection, storage, and use follow our Privacy Policy, available on our website.

9. Changes to Terms

We may alter these Terms and Conditions. Changes are posted here, effective for all services from posting date. Regular reviews recommended.

10. Governing Law

These terms are governed by UK laws. Related disputes are subject to UK court jurisdiction.

11. Contact Us

For questions about these terms, contact us at:

DerbyResorts
1 Racecourse Road
London EC1N 2ST, UK
Email: [email protected]